1. Introduction

Tirunelveli Sweets ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services for ordering Tirunelveli halwa and traditional sweets online.

2. Information We Collect

We may collect information that you provide directly to us, including:

Account information: Name, email address, phone number, and password when you register.
Order information: Shipping address, payment details, and order history.
Communications: Messages you send when contacting us.
Device and usage data: IP address, browser type, and pages visited to improve our site.

3. How We Use Your Information

We use the information we collect to:

Process and deliver your orders.
Create and manage your account.
Send order confirmations and updates.
Respond to your enquiries and support requests.
Improve our website, products, and services.
Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information only with service providers who assist in operations (e.g. payment processing, delivery), and when required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction.

6. Your Rights

You may request access to, correction of, or deletion of your personal data. You can also opt out of marketing communications. Contact us using the details on our Contact page.

7. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyse site usage. You can manage cookie settings in your browser.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.